Refund Policy

All sales are final, however, it is very important to us that you are satisfied with your purchase.  

EXCHANGES

​If you are unsatisfied with your product, you may exchange it for another product of the same size and price, within 14 days of order delivery. The buyer is responsible for all shipping costs associated with exchange orders. If you wish to initiate an exchange for an item of a different size or value, a store credit will be issued in lieu of an exchange. 

Soaps and bath salts cannot be returned or refunded.

​Used candles and opened oils, cannot be returned or refunded, except in case of product defect. Product defect does not include scent strength of the product, or dislike of the scent.  As much as we want you to love our scents, we do not guarantee that you will love all of them!

PRODUCT DEFECT

If your product appears to be defective, please include photos or video, along with a description of the issue you are experiencing. Items that are determined to be defective will be replaced or a store credit will be issued. 

Note: Product defect does not include strength of scent of the product. 

MISSING OR INCORRECT ITEMS

We apologize for the inconvenience! Please contact us within 48 hours of receiving your purchase if your order arrives with missing or incorrect items. Please include photos of any incorrect items to help us resolve the issue for you quickly. 

DAMAGED ITEMS

We apologize for the inconvenience! Please contact us within 48 hours of receiving your purchase if your order arrives with damages. Please include photos of the damaged items, as well as the box your order arrived in, to help us resolve the issue for you quickly. 

LOST OR STOLEN ORDERS

Willow and Pip is not responsible for lost or stolen orders. This means any order that is marked delivered by the carrier, but not received. 

REFUNDS

Reimbursement of funds will be allocated back to the original form of payment used for the purchase. Please allow 3-5 business days for the refund to be processed. 

If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account

We reserve the right to cancel any order flagged as suspected fraud. The refund will be issued at the time the order is cancelled and the buyer will be notified via email within 24 hours of cancellation. 

Refunds being issued as a result of an undeliverable order or a “Return To Sender” will be issued for the amount of the original order, less any shipping charges and fees that were incurred.  

We appreciate you supporting our small business, and understanding our policies!